Return Policy

Ironside Wrestling Club – Return Policy

Last Updated: November 19, 2023

Introduction

Ironside Wrestling Club partners with Printful for dropshipping services. All orders are processed and shipped through Printful on behalf of Ironside Wrestling Club.

Return Policy

Any claims for misprinted, damaged, or defective items from orders fulfilled by Printful must be submitted to Ironside Wrestling Club within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part, in conjunction with Printful’s services, are covered at our expense.

If you notice an issue with the products or anything else on the order, please submit a problem report to Ironside Wrestling Club.

The return address for items fulfilled by Printful is set by default to the Printful facility. When a returned shipment is received, an automated email notification will be sent to Ironside Wrestling Club. Unclaimed returns get donated to charity after 30 days. If a return address other than Printful’s facility is used, Ironside Wrestling Club becomes liable for any returned shipments received.

Shipping Issues

  • Wrong Address: If you or your customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. Ironside Wrestling Club will be liable for reshipment costs once an updated address is confirmed.
  • Unclaimed Shipments: Shipments that go unclaimed are returned to our facility, and Ironside Wrestling Club will be liable for the cost of a reshipment to the customer.

Account and Billing

Without a registered account and billing method on printful.com, any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost.

Non-returnable Items

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. Any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer

Advise customers to contact Ironside Wrestling Club before returning any products fulfilled by Printful. We do not refund orders for buyer’s remorse, except for customers residing in Brazil under specific conditions. Returns for products, face masks, and size exchanges are at your expense and discretion.

Notification for EU Consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
  2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

Governing Language

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Additional Information

For more information on returns , please read our FAQs.